Guest questions

Frequently asked questions.

A quick guide for guests booking Racecourse Estate, Belleview Main House, or Belleview Studio directly with EMU Lodge.

How does direct booking work?

Choose a stay, select your dates, fill in your details, and send the enquiry. No payment is taken on the website. The host reviews the request and replies by email with availability, totals, deposit details, and next steps.

Are Airbnb booked dates blocked on this website?

Yes, once the Airbnb iCal links are added in Netlify, the website calendar reads Airbnb availability and marks booked nights as unavailable.

Is my booking confirmed after I send the form?

No. The form is an enquiry. Your booking is confirmed after the host replies and the required deposit/payment step is completed.

How do I pay the deposit?

The host will send payment instructions by email after confirming the dates and total. Main houses use a $500 deposit, and the Studio uses a $300 deposit.

Can I book for events or parties?

Events may be approved before arrival depending on the property, guest count, dates, and setup. Event cleaning or setup fees may apply. Please mention the event in your enquiry.

Are pets allowed?

No pets are currently allowed unless the host gives written approval before booking.

What time is check-in and checkout?

Standard check-in is after 3:00pm and checkout is before 10:00am. Any early check-in or late checkout needs host approval.

Can I ask questions before booking?

Yes. Direct booking is set up for exactly that. Add your questions in the message box, or reply to the host’s email after they respond.

Which stay should I choose?

Racecourse Estate is best for larger groups and event-style stays. Belleview Main House suits large families, group stays, and longer visits. Belleview Studio is best for couples, small families, work trips, and short stays.

Do guests use a website chat?

No. Guests reply by email. The owner panel keeps the booking enquiry and email conversation organised for the host.

Ready to enquire?

Pick your stay, choose dates, and let the host confirm the details by email.

Book direct →